Employees  

The Patient Experience Creators

We assist Employees in:

• Developing the Needed Competencies to Perform Their Duties in a Patient-Centric Environment
  Examples of the training services and available workshops include:

• Training Needs Assessment  
• "Customer Satisfaction from the Frontline"  
• "Customer Service Recovery"  
• "Enhancing Internal Service"  
 

• Enhancing Buy-in and Making the Strategy Everyone's Job
  Examples of the programs and services we can provide:

• Performance Management Processes  
• Job Descriptions and Standards of Performance
• Scripting
• Monetary and Non-Monetary Reward and Recognition Programs
• Employee Satisfaction Surveys or Focus Groups
• Employee Service Improvement Teams  
• Internal Customer Report Cards
• Focusing Your HR Processes to Reinforce Your Needed Employee Competencies
  • Interviewing and Selection
  • Performance Management
  • Recognition and Rewards
  • Training and Coaching
 

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